Last updated: January 2025
Introduction
360 Living Healthcare Services ("we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information in accordance with the General Data Protection Regulation (GDPR) and Irish data protection law.
Information We Collect
We collect personal information when you:
- Contact us via our website, phone, or email
- Request an assessment or consultation
- Receive care services from us
- Apply for a job with us
- Subscribe to our communications
Types of Information
This may include:
- Contact details: Name, address, phone number, email
- Health information: Medical conditions, care needs, medication (for service users)
- Employment information: CV, qualifications, references (for job applicants)
- Financial information: Payment details for services
How We Use Your Information
We use your information to:
- Provide and manage care services
- Communicate with you about our services
- Process job applications
- Comply with legal and regulatory requirements
- Improve our services
Legal Basis for Processing
We process your data based on:
- Contract: To provide care services you've requested
- Legal obligation: To comply with healthcare regulations
- Legitimate interests: To improve our services and communicate with you
- Consent: For marketing communications (which you can withdraw at any time)
Information Sharing
We may share your information with:
- Healthcare professionals involved in your care
- The HSE and other funding bodies
- Regulatory authorities when required
- Service providers who assist our operations (under strict data processing agreements)
We never sell your personal information to third parties.
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.
Data Retention
We retain personal information for as long as necessary to fulfil the purposes for which it was collected, and to comply with legal, accounting, or reporting requirements. Care records are typically retained for 8 years after the end of service.
Your Rights
Under GDPR, you have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Restrict or object to processing
- Data portability
- Withdraw consent (where processing is based on consent)
To exercise these rights, contact us using the details below.
Cookies
Our website uses cookies to improve your experience and analyse site usage. Essential cookies are required for the site to function. Analytics cookies help us understand how visitors use our site. You can manage cookie preferences through your browser settings.
Contact Us
For privacy-related queries or to exercise your rights, contact:
Data Protection Officer
360 Living Healthcare Services
Email: privacy@360living.ie
You also have the right to lodge a complaint with the Data Protection Commission at www.dataprotection.ie.
Changes to This Policy
We may update this policy from time to time. Significant changes will be communicated through our website. We encourage you to review this policy periodically.